Let's face it: 'ship' happens, and unexpected shipping hiccups can happen to the most honest of small business. Here are a few tips to keep you on top of shipping.

APV Adjustments and Reconciliations 📏

Both UPS and USPS have systems in place to help verify that you purchased the correct amount of postage. If a difference in size, weight, packaging, or zone is detected, the carrier will charge or credit your Ship account accordingly,  you can set up notifications to get an email going over the changes they made.

That said, both carriers determine these charges through automated systems that can occasionally make mistakes 🙈 If you think you received an incorrect adjustment, you can easily file a carrier adjustment dispute; if you use a third party shipping provider, and/or application, check with them on how to start a dispute with the respective carrier.  

Late Packages ⏰

UPS and USPS offer delivery estimates for most of their services. While they’re typically pretty accurate, packages can sometimes experience delays 🐌 If you’ve got a package that needs to be delivered quickly and on time, Priority Mail Express promises delivery within 1-2 days, or your money back!

Missing or Damaged Packages 📦

Occasionally, packages do get lost within the network or arrive at their destination damaged 😭

If you shipped a package via Priority Mail, USPS does include built-in insurance coverage at no cost to you! Domestic Priority Mail services include $100 of coverage, or $200 if international.

With UPS, all services automatically include $100 of coverage 🎉

Many third party shipping applications also offer third-party insurance coverage through Shipsurance, which is a great option for non-Priority Mail services, or packages that have a higher value.