Shipping & Returns Policy
We offer shipping services worldwide for our entire product line, free of charge for qualifying orders of $29.99 and up.
We offer free domestic shipping on all qualifying orders of $29.99 and up.
We ship using the United States Postal Service (USPS) priority mail. Most orders are processed on the same day it was received (if made between 9 am-4:30 pm central daylight time.)
In most cases, the order is dropped off at the carrier the next business day. Depending on the order, the shipment will originate from one of our two US-based fulfillment center locations. Most orders should be received within 3-5 business days, once received by the carrier, depending on the final destination location. You will receive an automatic notification once the order is en route.
Every shipment is insured up to the value of the items contained in the package. We also supply tracking information and updates automatically, supplied by the carrier, as a courtesy to you. In most cases, the package will be sent in a 'flat rate envelope' supplied by the USPS. This may mean, depending on the order size, your order will arrive in multiple packages, each with its own unique tracking number.
We have two respective fulfillment centers, one in California and the other in Illinois to fulfill our coffee orders. For additional information, comments, or concerns about your order status and shipping - contact us directly at firstname.lastname@example.org or the 'Contact Us' page on our website by clicking here.
100% Freshness Guarantee - We are so confident in the pure quality and freshness of our coffee, we promise that it will arrive at your door in peak freshness, ready to consume. If for any reason you are not completely satisfied with the quality of the product we will replace the item at no additional cost to you. Additionally:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You will need proof of purchase, as well.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like, custom products (such as special orders or personalized items), and single-use coffee 'pods'. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, often 5 business days or longer. Contact your financial institution for more details on their refund procedures.